Rita’s PMP Quick Test 8

Chapter Eight

Quality Management

  • Quality management process
  • Definition of quality
  • Metrics
  • Quality management plan
  • Process improvement plan
  • Continuous improvement
  • Process analysis
  • Quality tools
    • Control Chart
      • Special cause variation
      • Control limits
      • Mean
      • Specification limits
      • Out of control
      • Rule of seven
    • Pareto chart
      • 80/20 principle
    • Cause and effect diagram
    • Benchmarking
    • Design of experiments
    • Checklist
    • Statistical sampling
    • Flowchart
    • Run chart
    • Scatter diagram
    • Histogram
  • Prevention over inspection
  • Gold plating
  • Just in time
  • Quality audits
  • ISO 9000
  • Total quality management
  • Responsibility for quality
  • Impact of poor quality
  • Cost of conformance and nonconformance
  • Cost benefit analysis
  • Cost of quality
  • Marginal analysis
  • Population
  • Sample
  • Normal distribution curve
  • Mutually exclusive
  • Probability
  • Statistical independence
  • Standard deviation
  • 3 or 6 sigma
  • Quality theorists
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