- Describe voice communication and business etiquette for its use.
- Voice communication includes talking on the telephone and using voice mail. Business professionals use voice communication every day to inform, persuade, coach, sell, manage projects, and so on. Knowing how to use voice communication properly will increase your communication effectiveness in the business world.
- Use Internet communication appropriately in business.
- Communicating through the Internet includes email and instant messaging. With the increase in wireless technology, you can view and send messages anywhere using a variety of devices like cell phones and personal digital assistants. Knowing when and how to use these electronic communication methods in a business environment will ensure that you communicate online in a professional way.