Rita’s PMP Quick Test 10

Chapter Ten

Communications Management

  • Communications management process
  • Stakeholders
  • Communications management plan
  • Stakeholder analysis
  • Stakeholder register
  • What should be reported
  • Information distribution
  • Importance of managing stakeholders’ expectations
  • Stakeholder management strategy
  • Communication models
    • Effective communication
    • Nonverbal
    • Percent of communication that is nonverbal
    • Paralingual
    • Active listening
    • Feedback
    • Noise
  • Communication types
    • Formal/informal written
    • Formal/informal verbal
  • Communication technology
  • Communication methods
    • Interactive communication
    • Push communication
    • Pull communication
  • Communication channels
  • Percent of time a project manager spends communicating
  • Rules for meetings
  • Communication blockers
  • Control of communications
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