Chapter Ten
Communications Management
- Communications management process
- Stakeholders
- Communications management plan
- Stakeholder analysis
- Stakeholder register
- What should be reported
- Information distribution
- Importance of managing stakeholders’ expectations
- Stakeholder management strategy
- Communication models
- Effective communication
- Nonverbal
- Percent of communication that is nonverbal
- Paralingual
- Active listening
- Feedback
- Noise
- Communication types
- Formal/informal written
- Formal/informal verbal
- Communication technology
- Communication methods
- Interactive communication
- Push communication
- Pull communication
- Communication channels
- Percent of time a project manager spends communicating
- Rules for meetings
- Communication blockers
- Control of communications
Circumnavigation 